Privacy policy
PRIVACY POLICY
Effective date: June 3, 2026
This Privacy Policy explains how Joravel Inc, doing business as Joravel, collects, uses, discloses, and protects personal information when you visit https://joravel.com, place an order, contact us, create an account, subscribe to marketing, or otherwise interact with our store.
Information we collect
We may collect:
- Contact information, including name, email address, phone number, billing address, and shipping address
- Order information, including products purchased, order value, payment status, shipping status, delivery details, returns, exchanges, refunds, and customer service history
- Account information, if you create or use an account
- Payment-related information processed by secure payment providers. Joravel does not store full credit card numbers
- Website and device information, including IP address, device type, browser type, pages viewed, referral source, approximate location, cookies, pixels, tags, and similar technologies
- Communications you send to us, including messages, questions, reviews, photos, return requests, exchange requests, and support documents
How we use information
We use personal information to process orders, arrange shipping, returns and exchanges, provide customer support, verify transactions, reduce fraud, communicate order updates, improve our website, measure advertising performance, send marketing messages when permitted, and meet legal, tax, accounting, chargeback, and compliance requirements.
Shopify and service providers
Our store is hosted by Shopify. Shopify provides the ecommerce platform we use for the online store, checkout, payments, fraud prevention, analytics, and related services.
Customer information may be processed by Shopify and by service providers that help us operate the business, including payment processors, shipping carriers, freight providers, fulfillment partners, fraud prevention providers, email providers, analytics tools, advertising platforms, customer support tools, and professional advisors.
Some service providers may process information in the United States or other countries where they operate.
Advertising, analytics, and cookies
Joravel may use Google and other advertising or analytics services to understand website activity, measure ad performance, improve product listings, and show more relevant ads.
These services may use cookies, pixels, tags, or similar technologies. Depending on applicable privacy law, some advertising activity may be considered "sharing" personal information for targeted advertising. Joravel does not sell customer contact lists as a standalone product.
You can manage cookies through your browser settings. Where required, you may also submit a privacy request by contacting support@joravel.com.
Marketing choices
You can unsubscribe from promotional emails by using the unsubscribe link in the email or by contacting support@joravel.com. Order-related emails, delivery messages, service messages, fraud prevention messages, and policy communications may still be sent when necessary to complete or manage a transaction.
Your privacy rights
Depending on where you live, you may have the right to request access, correction, deletion, portability, or restriction of certain personal information. You may also have the right to opt out of certain data uses, including targeted advertising or sale/sharing where applicable.
To make a request, email support@joravel.com. We may need to verify your identity before processing the request.
You can also review Shopify's privacy controls at https://privacy.shopify.com/en.
Data retention and security
We keep personal information for as long as reasonably needed to complete transactions, provide support, maintain business records, prevent fraud, resolve disputes, comply with legal obligations, and protect our rights.
We use reasonable administrative, technical, and organizational safeguards to protect personal information. No website, payment system, or storage method is completely secure, so we cannot guarantee absolute security.
Children
Joravel is not intended for children under 13 years old. We do not knowingly collect personal information from children under 13.
Policy updates
We may update this Privacy Policy from time to time. Updates will be posted on this page with a new effective date.
Contact
Joravel Inc
Joravel Customer Support
Email: support@joravel.com
Phone: +1 559-203-8613
Mailing address: 350 Indiana St Suite 586, Golden, CO 80401, United States
Colorado Entity ID: 20261511182